Policies & Procedures

Policies & Procedures

Cookie Riot operates as a certified cottage bakery out of North Carolina. We are located on Fort Bragg property and are MWR approved. Local orders can be arranged for pick up, or delivery if arranged prior to ordering. Orders outside of the Fayetteville and surrounding areas can be shipped. Below is a copy of our policies. Please reach out with any questions..

Allergies:

Cookie Riot is NOT allergen free. My products may contain some or all of the following: milk, eggs, peanuts, tree nuts, soy and wheat. All of my products are made on shared equipment.

Please let me know if you or any of your guests have any food allergies. I will not be held liable for any reactions a consumer has after consumption of my product. It is YOUR responsibility to notify and monitor all individuals who may consume your order.

Location:

Cookie Riot is located ON government property, which requires approved identification for entry. Typically, pick up will be available from my home; if you cannot access a military installation please make arrangements with me PRIOR to ordering. Arrangements for pick up off base or delivery mut be agreed upon prior to completing your order.

Payments:

You pay, I’ll bake! A 50% deposit is required to confirm your order and the remaining balance is due no later than the day before pick up. Once your deposit is received, your order will be on my schedule! YAY!

Price Adjustments:

All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients. This also means that I cannot honor old pricing (because the grocery store won’t honor their old egg prices - darn it!)

Refunds:

I can offer refunds up to 24 hours after your deposit has been accepted. Unfortunately, after that time I can no longer refund your order in full as the supplies for your order have likely already been purchased. But the good news - you get cookies!

Final Sale:

All purchases made are considered final and non-refundable. Should an issue with your order occur in which you feel a refund after baking is appropriate, please reach out to me directly so that we may find a resolution together.

Bulk Order:

Due to the custom work required for these cookies I create, I am unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let me know in advance and I’ll do my best to offer you a solution that fits your needs.

Copyright Infringement:

Cookie Riot will create based on inspirational photos/themes provided by clients and does not claim original ownership of said inspiration.

Weather Clause:

If pick up is impossible due to inclement weather, your order will be held for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn hurricanes!), but I will make sure your cookies are kept as fresh as possible!

No Show = No Cookies:

Your cookies are best enjoyed fresh! Not showing up to the agreed upon pick-up time without ample notification forfeits your order. They will be donated to my kids. If you need to reschedule your pick-up time, no problem! Please reach out to me at least 3 days prior so that I can arrange an accommodation.

Rescheduling Your Order:

I totally understand things happen that are sometimes out of our control. If you need to cancel or reschedule your order, I will do my best to work with your needs! In the case that I cannot reschedule, and the refund window has closed, you will be credited for a future order!

Damages:

Once you pick up your order, or I have delivered it, I am no longer responsible for any damages that may incur and refunds for damages will not be granted.

Shipping:

  • Cookie Riot operates under the cottage food laws of North Carolina. I ensure that each cookie is individually heat sealed and an ingredient/allergy label is included in your package.

  • Cookies will be bubble wrapped for safe transit and marked “fragile” for shipping. A tracking number will be provided to the ordering customer.

  • Cookie Riot uses USPS or UPS priority shipping services with a delivery window of 5 days. Cooke Riot is NOT responsible for lost, stolen goods, delays in delivery due to disruptions in the postal system, or errors in the shipping address provided by the client.

    Each box shipped will be insured for the amount equal to the total of the order. If multiple boxes are required, the insurance amount will be distributed evenly among them.

  • Once your package is entrusted to the shipping carrier, Cookie Riot relinquishes all responsibility for the packages’ condition upon arrival and will not be held liable for damaged goods/ broken or disfigured cookies.